Subject: Tech Support Candidate - Pinku Rajbhar
From: Pinku Rajbhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 11:28:21 -0500

| | Tech Support Test

Name | Pinku Rajbhar
E-mail | [email-masked]
Phone Number | (+91) 9634875351
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT PVT LTD | Sr. Process Associate | currently working | 27690
Previous Employer 1 | WIPRO LTD | Process Associate | 07/07/2019 | 24300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would go with error message which is giving while  opening the link (www.ndtv.com), then i would check the proxy and internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Turn on Bluetooth in both devices
*Search speaker visibility in your mobile phone
*Connect the device and play

What according to you makes you a good candidate for customer service or technical support job? | I am punctual towards my work, willing to complete all the troubleshoot on time by the help of own knowledge, and live remote session and google.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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