Subject: Trainer Candidate - Shruti Singh
From: Shruti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 11:19:10 -0500

| | Tech Support Test

Name | Shruti Singh
E-mail | [email-masked]
Phone Number | (91) 9060690364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 20

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | BDE | Till now | 53
Previous Employer 1 | Smart School Education pvt ltd | Client servicing | 12th Dec 2020 | 25
Previous Employer 2 | Trade india.com | Client servicing | May 2019 | 21

If Selected, how much time do you need to join? | 15
Please briefly describe your work experience specifically in training? | Not having experience in training, I have experience in client servicing as well as in sales.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Am looking forward for managerial positions.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good CS:- provide everything on time according to the commitment.
GCS:- resolve their issues on time.

What according to you makes you a good candidate for this position? | Accept every new job role as a challenge and love to learn and prove my self worthy for the organisation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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