Subject: Tech Support Candidate - Abhishek Kumar Sanu
From: Abhishek Kumar Sanu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 10:05:19 -0500

| | Tech Support Test

Name | Abhishek Kumar Sanu
E-mail | [email-masked]
Phone Number | (+91) 9958847010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SISL Infotech Pvt Ltd | Technical Support Engineer | Currently working | 32000
Previous Employer 1 | Creative Lipi | project Dilivery Executive | March 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll check the internet connection even if the same error comes then I'll clean the cache memory
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly power on the speaker & then turn on the Bluetooth of mobile & then search the speaker & connect it
What according to you makes you a good candidate for customer service or technical support job? | A good observer, who understood the problem & give resolution according to the problem & good learner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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