Subject: Tech Support Candidate - Rakesh Sharma
From: Rakesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 09:58:24 -0500

| | Tech Support Test

Name | Rakesh Sharma
E-mail | [email-masked]
Phone Number | (91) 8860403879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acro Techno;ogies | Technical support exe | NA | 45000
Previous Employer 1 | Veebrij Technologies | Technical Support exe | 09/2019 | 40000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi, In order to troubleshoot the website, I will first check my internet connection if the service provider is working, if the service provider is working I'll check my computer wifi/network if connected to Lan or wan. If it's connected to LAN ill check the IP which is associated if it's with WAn I'll check the wireless properties. Restart my computer if required check for updates.

Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Start the Bluetooth on you both devices.
2- Search for available Bluetooth devices on your mobile.
3- If you locate the Bluetooth device on your mobile click on the device and click on pair.
4- Pair the device and it connects to your mobile.

Thank you.

What according to you makes you a good candidate for customer service or technical support job?

Hi, I have been working in a customer service or technical support job for the past 5 years, I worked with several domains like telecom, pharma, staffing, and online trading where I was handling international customers and as well as national.

Thank you

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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