Subject: Tech Support Candidate - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 09:30:37 -0500

Tech Support
Test

Name

Deepak
Singh

E-mail

[email-masked]

Phone Number

(091) 9971193428

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hestabit Technology

Network Engineer

Currently

21500

Previous Employer 1

Dubey's information pools
& Solution pvt ltd

System Administrator

31 oct

16000

Previous Employer 2

Rapidsoft Technologies

Desktop Support
Engineer

30 sep

10000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all check the lan cable and connect
them.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the bluetooth of speaker then pair speaker
bluetooth to mobile bluetooth then connect

What according to
you makes you a good candidate for customer service or technical support
job?

I am a smart worker and go for work instant problem resolving
and instant toubleshoot user computer.

On a scale of 1 - 5
please rate your fluency in spoken English

3