Subject: Re: Tech Support Candidate - Aashish Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 25 Feb 2021 07:00:06 -0700 (MST)

His spoken is very average 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Feb, 2021, at 18:13, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Aashish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 25 February 2021 at 1:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aashish Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Aashish Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8287671216 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Bahadurgarh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	Na 
Previous Employer 1 	Fis 	Team member 	March 2020 	21k 
Previous Employer 2 	R1rcm 	Analyst 	December 2020 	23k 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all i will check my internet connection, if the internet is working fine then i will try to open the website by using different browser, i will try to open some other websites, if the other websites are working which means there is some problem with the ndtv website and i will wait for the website when it works 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all i will turn the bluetooth option in my phone and switch on the bluetooth speaker, then a list of available devices will appear, click on your device and pair your phone with the device and i will be connected, next time it will not ask for pairing device and connected automatically if no one is connected with the device. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have worked in a technical support process and have good knowledge to troubleshoot the problems, i have basic networking knowledge, good ms office knowledge, office 365 knowledge, and other software and hardware installation troubleshooting knowledge 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4