Subject: Re: Tech Support Candidate - Shivam Verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 25 Feb 2021 06:55:05 -0700 (MST)

His expectations are high, for manager he don't have experience in Training and Development 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Feb, 2021, at 18:12, Deeksha Dadu <[email-masked]> wrote: 

Do first round, check salary expectations, if high, see if good for managerial position 

From: Shivam Verma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 25 February 2021 at 1:25 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shivam Verma 

	

	
	
			Tech Support Test 
		
	Name 	Shivam Verma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8400118153 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sector 70, Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Windows Server, Microsoft Azure, Exchange 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	System Analyst 	NA 	58325 
Previous Employer 1 	DXC Technology 	Remote Support Engineer 	14/12/2020 	
Previous Employer 2 	Fiserv India 	Remote Support Engineer 	04/04/2019 	
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, I would check the Internet connectivity. Then, I would try to clear cache and cookies. Try to open the web page on other browser or in Incognito Tab. After that, I would reset IE Settings, delete temporary files. If still the issue persists, then I would check the IP Address if it is not getting the APIPA. Then, I can reset the network settings of the computer. And, then restart the pc to check if the issue is fixed. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly, we need to turn on the Bluetooth Speaker and change it to Bluetooth Mode. 
Then, we have to turn on Bluetooth in our mobile device and scan for the device. 
If the mobile is able to find the Bluetooth Speaker, then we need to pair with the same by clicking on it. 
Then, we would be able to play with Bluetooth Speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a very good communication and I sound very confident on call with customers. 
I am quite patient and proficient during the call. 
I have a very good knowledge about technical support and troubleshooting. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5