Subject: Re: Tech Support Candidate - Abhijeet Thakur
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 25 Feb 2021 06:51:01 -0700 (MST)

Abhijeet Thakur 8700180124 Adobe Doing test laxmi Nagar 28th feb 30000/- hike 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Feb, 2021, at 18:03, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Abhijeet Thakur < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 25 February 2021 at 2:41 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abhijeet Thakur 

	

	
	
			Tech Support Test 
		
	Name 	Abhijeet Thakur 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8700180124 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Nirman Vihar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Adobe Suite, SSO, SAML 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Dimension India Network 	Technical Support Engineer 	28/02/2021 	30200 
Previous Employer 1 	Concentrix 	Technical Support Engineer 	31/08/2021 	18000/- 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) Try changing the browser and see if it is a browser specific issue. 
2) Restart the router and reconnect to the internet again. 
3) Check and update the drivers and reinstall the driver if updating doesn't work. 
4) Run the commands to renew and refresh the IP. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the device and switch the bluetooth on the switch. Make sure the bluetooth is visible and then check for the device and connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have worked on all windows version like windows 7, 8.1 & 10 and have also worked as a cloud support engineer. I am keen to learn and fexlible with the work environment. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4