Subject: Re: Tech Support Candidate - Karuna Deshpande Karuna
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 25 Feb 2021 06:45:37 -0700 (MST)

She disconnected, will try her tomorrow 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Feb, 2021, at 17:56, Deeksha Dadu <[email-masked]> wrote: 

I know she doesn’t have tech background but check her spoken English and let me know 

From: Karuna Deshpande Karuna < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 25 February 2021 at 4:50 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Karuna Deshpande Karuna 

	

	
	
			Tech Support Test 
		
	Name 	Karuna Deshpande Karuna 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8770648277 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Vodafone 	Security Analyst 	28 nov 2020 	25000 
Previous Employer 2 	John Deere 	GSOC analyst 	03 march 2019 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The one thing we will do is we will open a new tab and check to see if you can load another website and if we cant open the website in another site also then we can launch another browser like internet explorer and try to open the website we are facing the problem in opening it. We can also clear the cookies and cache then restart the system. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Swipe down from your top screen of mobile or in setting search Bluetooth. 
2. On your Bluetooth and tap pair new device. 
3. Tap on devices you want to connect or check under available devices. 
4. It will get connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am not actually from this background. But I am confident I will learn it. In this tough time job in hand is most important. 
According to me proper knowledge of software and hardware and ability to learn new things is necessary. Listening carefully and attentively and properly accessing the calls of customer is important. This will surely help you in becoming good candidate for customer service. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4