Subject: Re: Tech Support Candidate - Harsh Gautam
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 25 Feb 2021 06:43:13 -0700 (MST)

He is a fresher, He dont have any tech experience, 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Feb, 2021, at 17:54, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Harsh Gautam < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 25 February 2021 at 5:25 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Harsh Gautam 

	

	
	
			Tech Support Test 
		
	Name 	Harsh Gautam 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9140712031 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. check for Internet Connection if it is connected or disconnected. 
2. then i will look for time and date error. 
3. System Restart 
4. Check if the website is down For everybody or just me. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the bluetooth device, 
2. Turn on the bluetooth on mobile and go to bluetooth devices and connect with same bluetooth device visible name e.g. ABC Speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	- Ability to learn quickly coupled with innovative ideas for problem solving 

- Ability to work in a team with strong communication skills 

- Hardworking and sincere towards work with an ability to take direction 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5