Subject: Tech Support Candidate - Aqib Farooq
From: Aqib Farooq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 08:41:20 -0500

| | Tech Support Test

Name | Aqib Farooq
E-mail | [email-masked]
Phone Number | (91) 6005060244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jammu and kashmir
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Relaiance Jio Infocomm ltd | Customer service delivery | 20th Oct 2020 | 25000
Previous Employer 2 | Convergys india pvt ltd | Technical support | 31st Oct 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the internet is working properly.I will try to unplug the router and plug it back after sometime i will check with the browser to clear the browsing history and cache.If its still not working then i will try open new browser to check that is working fine and if its still showing the same then i need to contact the ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the Bluetooth and search for the device.When device appears while searching I will pair the device to the bluetooth
What according to you makes you a good candidate for customer service or technical support job? | According to me I beleive that giving customer a first time resolution helps to get a good rapo between the customer.when we resolve the customer issue customer will get happy and they will give us the good score.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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