Subject: Tech Support Candidate - Sandarbh Saurabh
From: Sandarbh Saurabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 07:47:54 -0500

| | Tech Support Test

Name | Sandarbh Saurabh
E-mail | [email-masked]
Phone Number | (+91) 9582073896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram (Ghaziabad)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Data Analytics

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will open a new tab and  will see if I can load another website or not .

Then I will try to open the website on another web browsers.

If it is not opening on the other browsers, I will try clearing cookies and cache on the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I will switch on the Bluetooth on my mobile phone and also on the Bluetooth speaker.

Then on my phone it will search automatically for the Bluetooth devices near me.

There i will get the name of the Bluetooth speaker on it.

Then I will pair it with my phone and thus it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a great candidate of a customer service job.

A person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.

Then he/she must have good technical knowledge relevant to the company's products/services as well as good communication skills .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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