Subject: FW: Tech Support Candidate - Aashish Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 25 Feb 2021 12:43:19 +0000

First round

From: Aashish Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 February 2021 at 1:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aashish Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aashish Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8287671216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bahadurgarh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1     Fis     Team member     March 2020      21k
Previous Employer 2     R1rcm   Analyst December 2020   23k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all i will check my internet connection, if the internet is working fine then i will try to open the website by using different browser, i will try to open some other websites, if the other websites are working which means there is some problem with the ndtv website and i will wait for the website when it works
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all i will turn the bluetooth option in my phone and switch on the bluetooth speaker, then a list of available devices will appear, click on your device and pair your phone with the device and i will be connected, next time it will not ask for pairing device and connected automatically if no one is connected with the device.
What according to you makes you a good candidate for customer service or technical support job? I have worked in a technical support process and have good knowledge to troubleshoot the problems, i have basic networking knowledge, good ms office knowledge, office 365 knowledge, and other software and hardware installation troubleshooting knowledge
On a scale of 1 - 5 please rate your fluency in spoken English  4