Subject: FW: Tech Support Candidate - Karuna Deshpande Karuna
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 25 Feb 2021 12:26:51 +0000

I know she doesn’t have tech background but check her spoken English and let me know

From: Karuna Deshpande Karuna <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 February 2021 at 4:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Karuna Deshpande Karuna

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Karuna Deshpande Karuna
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8770648277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Vodafone        Security Analyst        28 nov 2020     25000
Previous Employer 2     John Deere      GSOC analyst    03 march 2019   18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The one thing we will do is we will open a new tab and check to see if you can load another website and if we cant open the website in another site also then we can launch another browser like internet explorer and try to open the website we are facing the problem in opening it. We can also clear the cookies and cache then restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from your top screen of mobile or in setting search Bluetooth.
2. On your Bluetooth and tap pair new device.
3. Tap on devices you want to connect or check under available devices.
4. It will get connected.
What according to you makes you a good candidate for customer service or technical support job? I am not actually from this background. But I am confident I will learn it. In this tough time job in hand is most important.
According to me proper knowledge of software and hardware and ability to learn new things is necessary. Listening carefully and attentively and properly accessing the calls of customer  is important. This will surely help you in becoming good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English  4