Subject: Tech Support Candidate - Harsh Gautam
From: Harsh Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:55:27 -0500

Tech Support
Test

Name

Harsh
Gautam

E-mail

[email-masked]

Phone Number

(91) 9140712031

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. check for Internet Connection if it is
connected or disconnected.

2. then i will look for time and date error.

3. System Restart

4. Check if the website is down For everybody or just me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the bluetooth device,

2. Turn on the bluetooth on mobile and go to bluetooth devices and connect with
same bluetooth device visible name e.g. ABC Speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

- Ability to learn quickly coupled with innovative ideas for
problem solving

- Ability to work in a team with strong communication skills

- Hardworking and sincere towards work with an ability to take
direction

On a scale of 1 - 5 please rate your fluency in spoken
English

5