Subject: Tech Support Candidate - Rohit Verma Rohit
From: Rohit Verma Rohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:34:11 -0500

| | Tech Support Test

Name | Rohit Verma Rohit
E-mail | [email-masked]
Phone Number | (+91) 9795497872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jhansi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Comviva technology Pvt Ltd | Implementation engineer and technical support Engineer | 24-09-2020 | 37500
Previous Employer 1 | Pertsol Pvt Ltd | Implementation engineer | January-2019 | 25000
Previous Employer 2 | Xalted technology Pvt Ltd | Implementation engineer | August-2017 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check internet connection,then after we check network,if it's not resolved then we do trouble shoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth device.
2. Switch on bluetooth in mobile phone.
3. Search bluetooth device which we connect.
4.  Once it's connect enjoy music.

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction and solve the customer queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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