Subject: Tech Support Candidate - ASHWANI KUMAR
From: ASHWANI KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:31:09 -0500

Tech Support
Test

Name

ASHWANI
KUMAR

E-mail

[email-masked]

Phone Number

(+91) 9910738885

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

new delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

G-Next media Pvt Ltd

Sr. Executive

27984

Previous Employer 1

Muzaffarnagar institute of
technology

Asst. Professor

March 2013

25000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. To
check for internet connection.

2. check browser to allow cookies and support plugins.

3. firewall checking.

4. Ask admin for permission.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. switched
on the bluetooth of both the devices (spesker & phone).

2. search for the speaker over mobile phone bluetooth.

3.  pairing and confirming.

What according to you makes you a
good candidate for customer service or technical support job?

As I have technical background its easy to learn/understand
technicalities. The knowledge which is gained by working in the Media industry
supports me to understand and resolves the issues better.

On a
scale of 1 - 5 please rate your fluency in spoken English

4