Subject: Tech Support Candidate - Deepak Kathayat
From: Deepak Kathayat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:28:55 -0500

| | Tech Support Test

Name | Deepak Kathayat
E-mail | [email-masked]
Phone Number | (+011) 9999677471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | CSA | Working | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First it depends on the error we will check if customer has active internet we can check if there are any broswer extension blocking the website we can also check the proxy settings in windows
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth > search for the device > select the device you want to pair  > Select pair
What according to you makes you a good candidate for customer service or technical support job? | I have my all past experience in technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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