Subject: Tech Support Candidate - awadhesh kumar sharma
From: awadhesh kumar sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 06:11:05 -0500

Tech Support
Test

Name

awadhesh
kumar sharma

E-mail

[email-masked]

Phone Number

(+91) 9069054354

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
aws
cloud

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Rapture energy india pvt. ltd

IT specialist

working right
now

36,000

Previous Employer 1

Printers tech pvt. ltd

IT
executive

11/2019

17,000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First , i shall check website
name is corect or not

second , i shalll check internet connection

third , If nor resolved than i shall ping the website to check client side
cconnectivity is up or not

fourth , if internet is fine , client side ip is pinging then i shall check the
server over which sight is hosted, and troubleshoot,

It will definatel resolve my issue

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First , i
shall give power to bluetooth speaker

second , i shall turn on the bluetooth of speaker

third, i shall turn on the bluetooth of phone

fourth , i shall conect and when pair is odne

i shall enjoy the song.

What according to you makes you a good candidate
for customer service or technical support job?

to
satisfy the customer and make him clear each and every concept of
customer

On a scale of 1 - 5 please rate your fluency in spoken
English

4