Subject: Tech Support Candidate - Jay ashvinbhai thakar Jay
From: Jay ashvinbhai thakar Jay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 05:52:56 -0500

| | Tech Support Test

Name | Jay ashvinbhai thakar Jay
E-mail | [email-masked]
Phone Number | (7878) 994938
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vadodara, Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aeries Technology | System engineer | 11 jan 2021 | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I inform user check internet connection.
If internet not works on user inform user check the lan cable its plug properlly or not.
If above all steps are check then internet was not inform user open cmd and typ link.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth in your phone, open bluetooth in your speakers.
Search bluetooth device from your phone and connect speaker.

What according to you makes you a good candidate for customer service or technical support job? | In short time assisted to user with proper solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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