Subject: Trainer Candidate - Revanth phanindra Kumar Thummala Revanth
From: Revanth phanindra Kumar Thummala Revanth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 04:27:09 -0500

| | Tech Support Test

Name | Revanth phanindra Kumar Thummala Revanth
E-mail | [email-masked]
Phone Number | (91) 9133187469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tirupathi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sunny opotech private limited | Associate engineer | | 30000
Previous Employer 1 | Rsmipl | Junior engineer | 1st October 2020 | 25400
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 45 days
Please briefly describe your work experience specifically in training? | Working as a process engineer & dealing with customer service.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In one month I got 27 coustmer complaint regarding the process  issue .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Providing services for our need is good service.
Providing services in a critical situation also is a great service.

What according to you makes you a good candidate for this position? | Discipline.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |