Subject: Tech Support Candidate - Narendra Padhy
From: Narendra Padhy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 04:12:26 -0500

| | Tech Support Test

Name | Narendra Padhy
E-mail | [email-masked]
Phone Number | (+91) 8356081731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Andheri East, Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Ltd | IT Executive | Till now | 21,474
Previous Employer 1 | Toppr technologies pvt ltd | IT Executive | 8 Oct | 17,500
Previous Employer 2 | Kommineni infotech pvt ltd | Sr. Technical support engineer | 17 April | 15,000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make sure internet working.
Check ip address of system with proper communication with gateway using by ping command and check enter url is correct or not, if any pop up is coming or not check firewall settings of system etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on of Bluetooth
Mobile Bluetooth as well as on your mobile device and search the name of Bluetooth device and select desire name then pair

What according to you makes you a good candidate for customer service or technical support job? | Maintain organisation policy and Politely behave with customer and understand their issues and try to resolve customer issues as per TAT and candidate should be good team player with quick leaner
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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