Subject: Tech Support Candidate - Vineet Kumar Mishra
From: Vineet Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 04:12:06 -0500

| | Tech Support Test

Name | Vineet Kumar Mishra
E-mail | [email-masked]
Phone Number | (91) 8209803655
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ujjwala cosmetic | Sales representative | Working | 19,000
Previous Employer 1 | Genpact india pvt.ltd | Sr. Process a | 28 June 2020 | 13,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First restart the system
Clear all browsing history
Then write the ip address

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker & also in mobile phone and after that start pairing with device. Now it is ready for use
What according to you makes you a good candidate for customer service or technical support job? | In previous job role I also worked as customer support executive and in this profession you have to be a active listener and give proper resolution to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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