Subject: Tech Support Candidate - Avanshika Pandey
From: Avanshika Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 04:04:15 -0500

| | Tech Support Test

Name | Avanshika Pandey
E-mail | [email-masked]
Phone Number | (91) 8588986276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Troubleshooting, solve network issues, secure router and networking devices with passwords

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | P2P systems pvt. Ltd | Network engg. | currently working | 26000
Previous Employer 1 | Bhagwati pvt. Ltd.(Micromax) | Process quality engg. | 2016 may | 8500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

OK. 1.Firstly click on error and view all
2. Choose one of the pages or post and click fix this
3. Go to meta tab
4. Fill in your meta description.
5. Click update once you are done.
6. Select one of the error and click fix this

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Just ON Bluetooth option in phone and speaker both.
2. Phone will search for device.
3. Click on device name for pairing.
4. Once it is paired
5. Just select and play music in phone and injoy through speaker voice.

What according to you makes you a good candidate for customer service or technical support job?

1. If I greet gently and give quick reply to customer.
2. If I give answer prompt.
3. If I use technical terms.
4. If I answer exact.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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