Subject: Trainer Candidate - Shashank shrivastava
From: Shashank shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:52:18 -0500

| | Tech Support Test

Name | Shashank shrivastava
E-mail | [email-masked]
Phone Number | (91) 9557641744
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Meerut

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pure ites ltd | Technical support | Na | 10000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | I have 1 year experience in technical support, where my work is to give the demonstration and training of the softwares to the international clients. And also need to provide the full support to them. I handled the client from all over the world like US,UK,Saudi Arabia,South Africa, Europe etc.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | If I tell you the most difficult situation which I had then yes, it is during the Covid. Because at that time somehow our operations manager stoped their work. Then I am the person who take the responsibility to manager both the operation management part and the support part. I don't have any proper information of the clients work but still I manage. So yes this was the most difficult situation for me

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

For providing a good customer service we need to maintain the time to solve their queries and also make the customer understand the answer.

For providing a great customer service we also need to take care of the answer, that is meeting with the client query or not.

What according to you makes you a good candidate for this position? | I can also give my efforts to other works also as I am a btech person with CS branch I have a complete knowledge of computer and also know how to work in every environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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