Subject: Tech Support Candidate - Ehtesham Ahmed
From: Ehtesham Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:45:26 -0500

| | Tech Support Test

Name | Ehtesham Ahmed
E-mail | [email-masked]
Phone Number | (+91) 8920556818
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen Bagh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cosmos | Quality Analyst | 2 February 2021 | 20000
Previous Employer 1 | IBM | Quality Analyst | 16 June 2020 | 17300
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While creating the website www.ndtv.com we need to look for best possible understanding of the error message. I would first look at the error carefully and understand which section or part of system it can be related to. Making a list of troubleshoots I can do in my mind. I will first looking for an software related solution online.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the Bluetooth connectivity of the mobile phone and switch it to enable to Bluetooth.
Switch on the Bluetooth of Speaker.
Now look for nearby devices on your mobile phone with name of the Bluetooth that the Speaker provides.
Tap on that particular Bluetooth name to connect with the speakers.
Play something on the mobile device to check whether the speaker is working.

What according to you makes you a good candidate for customer service or technical support job? | My fluency in English and Confidence to deal with computer related queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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