Subject: Arabic Language Test - Abdul Taha Shaikh
From: Abdul Taha Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:41:53 -0500

| | Foreign Language Screening Test

Name | Abdul Taha Shaikh    /  (91) 9873304566    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello (customer name),

On behalf of delivery person, I want to extend my sincerest apologies for what happened. Will never happen again. We are investigating the matter and will take necessary action.

I apologize that you were unable to receive your order on your suitable date. But there a delivery condition given by company that they can not hold the item after it’s out for delivery. However we have contacted our delivery partner and asked them to deliver your order as soon as possible.

We request you to wait more 2/3 days and your order will be delivered. In case you don’t want us to deliver it please cancel your order and refund will be process to your card/account.

Thanks,
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello (Customer name),

I am very sorry for what happened. It was unacceptable and will never happen again.

The representative that you spoke with didn’t actually mean that, he was trying to explain you that you had selected different color. You will see this when reviewing the order details. We request you to return the order and request a new order with the correct color.

We are sorry that you were unable to receive our delivery on time.

Thanks,
Support Team,

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