Subject: Tech Support Candidate - Ankit Mishra
From: Ankit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 03:31:12 -0500

| | Tech Support Test

Name | Ankit Mishra
E-mail | [email-masked]
Phone Number | (201301) 9878805179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sify | network engineer | 28 feb | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the local connectivity like Lan port cable working or not.After that I will check the switch connectivity.After that I will check the ISP internet connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will power on the bluetooth both mobile and speaker.then i will connect the device.
What according to you makes you a good candidate for customer service or technical support job? | First I need to listen the customer problem.the I need to give him proper solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |