Subject: Tech Support Candidate - Shivam Verma
From: Shivam Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 02:55:05 -0500

| | Tech Support Test

Name | Shivam Verma
E-mail | [email-masked]
Phone Number | (+91) 8400118153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 70, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Windows Server, Microsoft Azure, Exchange

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | System Analyst | NA | 58325
Previous Employer 1 | DXC Technology | Remote Support Engineer | 14/12/2020 |
Previous Employer 2 | Fiserv India | Remote Support Engineer | 04/04/2019 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I would check the Internet connectivity. Then, I would try to clear cache and cookies. Try to open the web page on other browser or in Incognito Tab. After that, I would reset IE Settings, delete temporary files. If still the issue persists, then I would check the IP Address if it is not getting the APIPA. Then, I can reset the network settings of the computer. And, then restart the pc to check if the issue is fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, we need to turn on the Bluetooth Speaker and change it to Bluetooth Mode.
Then, we have to turn on Bluetooth in our mobile device and scan for the device.
If the mobile is able to find the Bluetooth Speaker, then we need to pair with the same by clicking on it.
Then, we would be able to play with Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have a very good communication and I sound very confident on call with customers.
I am quite patient and proficient during the call.
I have a very good knowledge about technical support and troubleshooting.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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