Subject: Tech Support Candidate - Aashish Kumar
From: Aashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 02:45:40 -0500

| | Tech Support Test

Name | Aashish Kumar
E-mail | [email-masked]
Phone Number | (+91) 8287671216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bahadurgarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Fis | Team member | March 2020 | 21k
Previous Employer 2 | R1rcm | Analyst | December 2020 | 23k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connection, if the internet is working fine then i will try to open the website by using different browser, i will try to open some other websites, if the other websites are working which means there is some problem with the ndtv website and i will wait for the website when it works
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will turn the bluetooth option in my phone and switch on the bluetooth speaker, then a list of available devices will appear, click on your device and pair your phone with the device and i will be connected, next time it will not ask for pairing device and connected automatically if no one is connected with the device.
What according to you makes you a good candidate for customer service or technical support job? | I have worked in a technical support process and have good knowledge to troubleshoot the problems, i have basic networking knowledge, good ms office knowledge, office 365 knowledge, and other software and hardware installation troubleshooting knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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