Subject: Tech Support Candidate - Manbhanjan Dube
From: Manbhanjan Dube <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Feb 2021 00:24:21 -0500

| | Tech Support Test

Name | Manbhanjan Dube
E-mail | [email-masked]
Phone Number | (996) 3347987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dxc technology Pvt.Ltd | systemadministartor | still working | 42760.00
Previous Employer 1 | Netenrich Technologies Pvt. Ltd | system adminstartor | Feb 2017 | 30248.00
Previous Employer 2 | Future Focus Infotech Pvt Ltd | desktop support engineer | Dec 2014. | 20145.00

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google Chrome browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy.

So before confirming that it’s a fault of your computer or web browser, you have to diagnose and then eliminate physical causes that may also lead to this error, such as:

Issues of your router.
Problems with cables.
Wi-Fi hotspots got errors.
Interruption of the Internet connection.
Besides, you can try to open the requested webpage from another device, such as other PC that connected to a different network or your smartphone with 3G or 4G network to check if the webpage is available or not.

If the requested webpage could not be opened from another computer or any other devices, that’s meant the website you want to visit is temporarily or permanently down. In this case, there is nothing you can do until the site is up again.

However, if the website can normally be loaded from other computers, then the issue would be from your computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

The candidate has a passion for technical support
The candidate comes off as honest and sincere
The candidate understands the bigger purpose of technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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