Subject: Tech Support Candidate - Hardik Joshi
From: Hardik Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 12:59:41 -0500

| | Tech Support Test

Name | Hardik Joshi
E-mail | [email-masked]
Phone Number | (+91) 7874506636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Turbhe
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unicorn | Sales Executive | 21/01/2021 | 39000
Previous Employer 1 | Dakshina | RPO | 18/06/2018 | 31000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I can say this a daily activity which I practice, I would refresh my page and close all the tab which are open in front of the system.

Then after some time will use same web address and try login again. Due to network conjuction usually this error occurs.

And your site is ongoing...

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On top of every phone you have an option to downside extra features of phone. Will on Bluetooth device and pair with respective Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | It's a diplomatic question however customer service is part of any domain however technical support job is a part of our roles and responsibilities.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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