Subject: Tech Support Candidate - Rishi Sharma
From: Rishi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 10:10:27 -0500

| | Tech Support Test

Name | Rishi Sharma
E-mail | [email-masked]
Phone Number | (+91) 8810525275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Volans Infomatics Pvt Ltd | Sr. Customer service rep | Nov,2020 | 33k
Previous Employer 1 | Ienergizer india pvt ltd | Customer service exe | Oct,2019 | 30k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check that i am entering the correct URL
Then i'll make sure that i am well connected with the internet
If the error will be still there then i'll clear the cache and cokiee's file and delete the temp and junk files also i'll reset the browser and then i'll restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on phone and also turn on the speaker
Then open the bluetooth page on phone and select the speaker name
Once we select the speaker name it will start pairing and it will be connected after that

What according to you makes you a good candidate for customer service or technical support job?

Firstly candiate must be a active listener and a should be sounding technical also.
Candidate needs to be very clear in troubleshooting steps so that customer can easily follow the instruction and steps.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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