Subject: Tech Support Candidate - Aakriti Sharma
From: Aakriti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 06:53:52 -0500

Tech Support
Test

Name

Aakriti
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9711726501

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Mahendru Enclave

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Smart Makerz

Sales
Executive

February 2020

25

Previous Employer 2

DXC

System Administrator

February
2018

18

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: I will Refresh the browser

Step 2: I will check the modem for any issue

Step 3: I will try open any other website to check if the issue is with just
with ine website or the internet connection.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First I will turn on the Bluetooth in my phone
and then turn the Speaker to the Bluetooth mode and then select the speaker from
the list of available options to connect. Now play anything you
want!

What according to you makes you a good candidate
for customer service or technical support job?

Technical
Skills,

Communication Skills,

Perseverance,

Patience

On a scale of 1 - 5 please rate your fluency in spoken
English

5