Subject: Tech Support Candidate - Pinky Rai
From: Pinky Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 06:52:25 -0500

Tech Support
Test

Name

Pinky
Rai

E-mail

[email-masked]

Phone Number

(91) 9650392307

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Nirman Vihar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

British High Commission

IT Support Officer

Rs
44513

Previous Employer 1

Udayan Care

IT
Trainer

Jan 2019

Rs 13000

Previous Employer 2

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check the internet connection.

2. Make sure you are connected to Wi-Fi/LAN

3. Then try Google.com

4. If you're able to see the Google homepage then your internet is working.

5. Else try restarting the device again.

6. Once you open the Google homepage try the URL on the browser.

7. If it doesn't open then check if the site is working for all or
not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on the speaker.

2. Switch on your bluetooth on your phone.

3. Go to Pair new Device.

4. You will see the list of Bluetooth devices.

5. Select the one which is yours.

What according to
you makes you a good candidate for customer service or technical support
job?

The candidate should possess technical knowledge and keep
themselves updated about information technology. They should be calm and
patience while taking the calls.

On a scale of 1 - 5
please rate your fluency in spoken English

5