Subject: Tech Support Candidate - Rajesh Ranjan
From: Rajesh Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 06:02:41 -0500

| | Tech Support Test

Name | Rajesh Ranjan
E-mail | [email-masked]
Phone Number | (91) 8884162136
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi (UP) -but I can relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mosaic workskills pvt ltd | IT Trainer | 17 March 2020 | 19000
Previous Employer 1 | Gem services pvt ltd | IT Trainer | 9 January 2019 | 16000
Previous Employer 2 | Pioneer insurance advisor pvt ltd | Relationship manager | 8 September 2017 | 14500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check network connection
2. Go to network connection menu and open it
3. Go to check network connectivity and click wi-fi option
4. Then click on properties and click on internet version 4
5. Fill 8.8.8.8 and 2nd column 8.8.4.4 then click on ok option
6. Close the current tab and refresh the page or re-type the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth device
2. Open start button and go to control panel option
3. Go to hardware and sound
4. Go to device and printer option and click  on add a device then system start to search the device and you found device name
5. Click on device name and then next option. In few seconds Bluetooth device is connected with system.

What according to you makes you a good candidate for customer service or technical support job? | According to me - good listening, good spoken, the way to communicate with customers, problem solving, positive attitude, relationship between customers and me and team builder qualities are makes good candidates for this job role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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