Subject: Tech Support Candidate - Mahua Chatterjee
From: Mahua Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 05:53:43 -0500

| | Tech Support Test

Name | Mahua Chatterjee
E-mail | [email-masked]
Phone Number | (+91) 6291404027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | CMS IT Services Pvt Ltd | Technical Support Engineer | 29/06/2020 | 26500/
Previous Employer 2 | Pitree consultency services | Technical Support Engineer | 22/07/2018 | 25000/

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this article I will share how to fix the problem so I can get back to surfing the web.

1. Open a new tab and check to see if I can load another website like google.com or mozilla.org.

2. If I can open another site, skip down to The problem only happens with certain websites.
If I can't open another site, continue on to the next step.

3. Launch another browser, like Internet Explorer, and try to open the site I was having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

4. If I see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out

Try clearing Firefox's cookies and cache
Do these steps and then reload the website I'm having trouble with.

Click the Library button  icon on toolbar. Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items keep are not selected.

5. Click Clear Now.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case I'll just have to wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
A list of available devices will appear.
If my speaker is not listed, press the button on my speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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