Subject: Re: Tech Support Candidate - Sayed Jafri
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 24 Feb 2021 03:33:29 -0700 (MST)

Not Picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Feb, 2021, at 14:37, Deeksha Dadu <[email-masked]> wrote: 

First round…check salary expectations 

From: Sayed Jafri < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 24 February 2021 at 2:11 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sayed Jafri 

	

	
	
			Tech Support Test 
		
	Name 	Sayed Jafri 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9899786423 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurugram 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Product support 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	sofcon system India Pvt ltd 	Project Engineer 	Apr 2012 	16000 
Previous Employer 1 	Atlas Copco India Ltd 	Service Specialist 	Nov 2020 	75000 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) check for the correct website if any typo error 
2) check for the internet connectivity 
3) check wifi or LAN is connected for point 2 
4) If point 3 is okay then open other websites or pages 
5) if point 3 is not okay then check correct internet connection or settings 
6) if internet okay then check for the error number 
7) according to the error will follow further 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) power up speaker 
2) enable the bluetooth of speaker 
3) enable the bluetooth on mobile 
4) search the speaker name/ID and select 
5) pair with speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	- Rich amount of experience 
- supported customer on site and remotely 
- production support also done 
- leading team of more than 10 engineer 
- supported team till level 2 for application level and at product level 
- good analytical thinking 
- team player 
- key account management 
- project handling and planning 
- product support at all India level 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5