Subject: Tech Support Candidate - Sheo Mishra
From: Sheo Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 05:26:55 -0500

| | Tech Support Test

Name | Sheo Mishra
E-mail | [email-masked]
Phone Number | (91) 9717886679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infotech | Service delevery executive | currently working | 50000
Previous Employer 1 | Conduent Business services | IT Specialist | 30 June 2020 | 50000
Previous Employer 2 | 3-I infotech | Deskotp engineer | Nov 2013 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ist we will check our internet connectivity
2nd we will check error message and contact to network department

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We will switch on Bluetooth of both device
2. In laptop open Bluetooth devices settings
3. We will on Bluetooth
4. We will search for Bluetooth speaker and connect through pairing

What according to you makes you a good candidate for customer service or technical support job? | My Technical skill and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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