Subject: Tech Support Candidate - shivam kumar
From: shivam kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 04:44:53 -0500

Tech Support
Test

Name

shivam
kumar

E-mail

[email-masked]

Phone Number

(91) 8743890040

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

khanpur,delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP
troubleshooting

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

Previous Employer 1

na

Previous
Employer 2

na

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, I check the internet connection if it
seems good but website not opening so I will try reopening the browser then try
but if this also not works then the problem is probably with the hosting
provider of the website

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

firstly
switch on bluetooth on mobile phone and then power on speaker

change mode to bluetooth in speaker

open bluetooth settings in mobile phone search for pair new device and here
speaker name will appear click on it and then it is paired with speaker and
connected. Now play songs or whatever with speaker

What according to
you makes you a good candidate for customer service or technical support
job?

I believe in problem solving solutions not giveup. as I have 2
years of experience but not in any company but friends relatives are happy with
my work . That thing makes me a suitable candidate for customer service or
technical support job.

On a scale of 1 - 5 please rate your
fluency in spoken English

4