Subject: Tech Support Candidate - Chakravarthi gajula
From: Chakravarthi gajula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 04:41:39 -0500

| | Tech Support Test

Name | Chakravarthi gajula
E-mail | [email-masked]
Phone Number | (+91) 9133957437
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Vertico bpo | Customer service | 01/01/2021 | 26000
Previous Employer 2 | Rmsi pvt limited | Gis engineer | 22/04/2019 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i encounterd with an error then will refresh the browser if its the same issue then check with the internet connection or connectivity of broad band like wise wifi or any networks connected to pc if the issue wasn't resolved after all this trials then clear the cookies and reboot the system. After the reeboot then check the wifi connection and turn on the browser then hopefully error get resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect a bluetooth speaker to mobile switch  on the Bluetooth mode on both gadget and on mobile then hang on for a second on Bluetooth visibility check then for example if i connect jbl then it would replicate showing jbl and connect the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | A strange question i don't know how to answer questions because im less bothered about question rather than solving problems i would go with the only thing i prefer me as a simple neutral personality that i can mould me where ever i placed as the environment requirements. Good candidate is nothing but just a word of statement where as serving a customer in resembled way matters . Techincal support is not a rocket science as of my knowledge its the simple daily routine of our life hacks we do and thats how i consider me as both reputation of Techincal and customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |