Subject: Tech Support Candidate - Vinay Singh
From: Vinay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 04:23:37 -0500

| | Tech Support Test

Name | Vinay Singh
E-mail | [email-masked]
Phone Number | (91) 8178837840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kailash puri extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Easycabs | Customer service | Dec 2014 |
Previous Employer 1 | Carzonrent | Senior executive operations | August 2020 |
Previous Employer 2 | 300 plus consultant | Data analyst | September 2013 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Please check your internet connection setting and reload the tab again and of the problem persist you can contact us for help
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the bluetooth on phine and also switch in the bluetooth speaker power on and after that scan and search the bluetooth speaker and when speaker is showing paired them and Bluetooth will connect.
What according to you makes you a good candidate for customer service or technical support job? | I easy to understand the concern of our clients and customer needs
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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