Subject: Tech Support Candidate - Ramkumar Palaniappan
From: Ramkumar Palaniappan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 04:14:46 -0500

Tech Support
Test

Name

Ramkumar
Palaniappan

E-mail

[email-masked]

Phone Number

(+91) 7904888151

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Madurai

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Networking
- basic
Ad service now

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl technologies ltd

Senior analyst

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Need to check their internet connection if it is
stable need to check the proxy if there any rules mentioned there or not . After
if it is ok try the link to open in private window . And need to check with
other systems it is working or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
settings -select Bluetooth and wireless connection- on the Bluetooth and search
for Bluetooth speaker name and connect it.

What according to
you makes you a good candidate for customer service or technical support
job?

I have a 3 years technical support experience in Hcl
technologies in AD , ass400 ,acf2 domains.  We are having a tool service now to
handle all issues. The experience of mine makes me a good candidate for this
job.

On a scale of 1 - 5 please rate your fluency in spoken
English

5