Subject: FW: Tech Support Candidate - Sandeep Mehra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 24 Feb 2021 09:06:42 +0000

Spoke to this guy already. He was good but expecting more than 50k in hand. Waitlist

From: Sandeep Mehra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 24 February 2021 at 9:37 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sandeep Mehra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sandeep Mehra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9897421174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Palam
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active Directory Domain services, Microsoft Exchange, VPN Troubleshooting, VDI Troubleshooting.
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance         Service desk Team lead  11/03/2021      34500
Previous Employer 1     Jk Optimus      Servicedesk Analyst     15/07/2017      12000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Make sure your router/modem is on and all the lights are green (as most of the router give green light if connectivity is good. Color of lights may vary). If the lights are different or router/modem is off we need to power it on and we need to make sure that the cable from ISP is connected to correct port.

If we are still not able to get desired lights we need to reach out to ISP.

2. We can try to open same link on different browser if we are able to open that link that means there is some issue with the browser setting and and we can try to reset the browser settings. If issue persist we need to procced further.

3. Will open CMD/terminal to ping 192.168.1.1 (To make sure if we have connectivity with router/modem or not). If we are not able to ping the router's IP we need make sure your WIFI is on (also connected to router/modem) or if you are using Ethernet cable make sure it is connected to correct port in Router/modem and to your computer. If it is not connected properly we need to plug it properly( in case of wifi we need to connect the wifi to our router). Once cable is connected its properly we need to reboot the router if issue persist call the ISP. If we are able to ping the router's IP we need to proceed further.

4. Will ping 8.8.8.8 (Assuming this is our DNS server) if we are not able to ping it, we are sure that DNS is not reachable and we will switch to a different DNS server and that should fix the issue. If issue still persist we we need to reach out to ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.  First we need to make sure that the Speak is on and Bluetooth is also on. If not we need to power on the speaker and we need to power on the Bluetooth on the speaker.
2. Now we need to power on the Bluetooth in our system settings and we need to look for available device. Once we see the Bluetooth speaker listed there we just need tap on the speaker and we will be connected to the speaker.
What according to you makes you a good candidate for customer service or technical support job? I have a combine experience of 52 months where I have worked majorly with technical support while supporting variety of Clients or Company employees. I have worked in Voice and non voice support where I have worked with US, UK, Australia, Philippines etc geos.

I have a good troubleshooting and problem solving skills with good result oriented approach.

I have a strong learning attitude and I have worked with Windows and Mac operating system for a while.

I have worked with Virtual and physical environment. I have a strong grab on resolving issue remotely.
On a scale of 1 - 5 please rate your fluency in spoken English  5