Subject: Tech Support Candidate - Sayed Jafri
From: Sayed Jafri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 03:41:16 -0500

Tech Support
Test

Name

Sayed
Jafri

E-mail

[email-masked]

Phone Number

(+91) 9899786423

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Product support

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

sofcon system India Pvt ltd

Project Engineer

Apr
2012

16000

Previous Employer 1

Atlas Copco India Ltd

Service
Specialist

Nov 2020

75000

Previous Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1) check
for the correct website if any typo error

2) check for the internet connectivity

3) check wifi or LAN is connected for point 2

4) If point 3 is okay then open other websites or pages

5) if point 3 is not okay then check correct internet connection or settings

6) if internet okay then check for the error number

7) according to the error will follow further

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) power up
speaker

2) enable the bluetooth of speaker

3) enable the bluetooth on mobile

4) search the speaker name/ID and select

5) pair with speaker

What according to you makes you a
good candidate for customer service or technical support job?

- Rich amount of experience

- supported customer on site and remotely

- production support also done

- leading team of more than 10 engineer

- supported team till level 2 for application level and at product level

- good analytical thinking

- team player

- key account management

- project handling and planning

- product support at all India level

On a scale of 1 - 5
please rate your fluency in spoken English

5