Subject: Tech Support Candidate - Atul Saxena
From: Atul Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 03:25:10 -0500

| | Tech Support Test

Name | Atul Saxena
E-mail | [email-masked]
Phone Number | (91) 9999740059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Crm Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acidaes Solution Pvt Ltd | Business Analyst | 31-12-2020 | 30,000
Previous Employer 1 | Webkul Software Pvt Ltd | Test Engineer | 28-02-2019 | 15,000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Device.
2. Make Sure the Internet Connection Works.
3. Check if the Website is Down for Everybody or Just Mine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Tap the Bluetooth option and Turn on Bluetooth.
2. A list of available devices will appear.
3. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

I have a good experience in understanding and gathering the requirements from international and domestic customer. Also i have worked in a crm product company and supported in sla.
Apart from this i am a punctuate person towards my office and work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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