Subject: Tech Support Candidate - Suhani Kapoor
From: Suhani Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 03:01:42 -0500

| | Tech Support Test

Name | Suhani Kapoor
E-mail | [email-masked]
Phone Number | (0091) 9910665492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ericsson | Administrator | 5 Dec 2016 | 25000
Previous Employer 2 | Alcatel Lucent | Management Trainee | 31 july 2013 | 20000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Check internet connection.
3. Make sure Cookies are enabled.
4. Clear your cache and cookies.
5. Make sure web browser is up to date.
6. Restart the web browser.
7. Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Communication skills and Customer executive skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |