Subject: Tech Support Candidate - Mohamad Afzal Ganai
From: Mohamad Afzal Ganai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 02:55:13 -0500

| | Tech Support Test

Name | Mohamad Afzal Ganai
E-mail | [email-masked]
Phone Number | (201301) 7006860061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur city 2 greater Noida gautam budha
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tech mahindra | advisor | May 2020 | 19k
Previous Employer 1 | viyam infosis | advisor | may 2018 | 14 k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps: Check the web address (URL) in the address bar to make sure you're going to the right webpage. If you are, try to open the same webpage on another computer connected to the same network.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the Bluetooth of the both devices try to search and pair the devices that is it.

What according to you makes you a good candidate for customer service or technical support job?

According to me a good candidate for customer service is one who is resolving the customer issue or willingness to help the customer.
The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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