Subject: FW: Tech Support Candidate - Ariz Iqbal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 24 Feb 2021 07:51:53 +0000

First round

From: Ariz Iqbal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 24 February 2021 at 1:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ariz Iqbal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ariz Iqbal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8285419929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Saket
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vertexplus      support engineer        currently working       21000
Previous Employer 1     Netcomm ot sol pvt ltd  system engineer 31/08/2020      15000
Previous Employer 2     Globallogic     associate analyst       20/02/2019      12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I will check if lan/wifi is properly connected or not. Then I will check other websites if working or not. If not working I will reset internet settings, remove cookies and caches and enter proper proxy settings. If still not resolved on lan I will ask user to connect to open network and check. In the end to sync all internet settings I will ask user to restart system and crosscheck. If at all none of these work and site is blocked at firewall, I will forward the query to the network team and ask them if the website is allowed or not. If allowed, I will ask the team to unblock it for the user so he can access it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First, Goto mobile settings and turn on bluetoth option. Then turn on speaker and bluetooth option. After this search for the speaker device name in mobile bluetooth search option.If speaker is not discoverable, long press bluetooth/pairing button on speaker so it is visible on mobile screen. Select the correct speaker name on mobile and it should be now connected.
What according to you makes you a good candidate for customer service or technical support job? I have been working for more than 3 years in tech support profile and it makes me really content and happy to resolve queries and help customers. There is always a new challenge every day which makes the job quiet interesting.
On a scale of 1 - 5 please rate your fluency in spoken English  5