Subject: Tech Support Candidate - Kush Kumar
From: Kush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Feb 2021 02:42:24 -0500

Tech Support
Test

Name

Kush
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9097306326

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Faridabad

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Hardware -
Basic
Speakers & Audio
Desktop support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Forte Solution

Desktop support engineer

18 Feb
2021

19000

Previous Employer 1

CBSI

Desktop support engineer

20 Aug
2020

16000

Previous Employer 2

Sant Rapides Kalyan Samoti
Ranchi, NGO

Computer Operator

31st Aug 2018

18000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

We took system on remote using AnyDesk or client
allowed whichever.

Than we trying to open above mentioned URL

If the URL not open we clear the cookies and cache  files.

After we check proxy allowed or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1 We
switch on the our speaker

Step 2 We open our Bluetooth and search for connections.

Step 3 We found device name on our phone&#039;s screen.

Step 4 Now we can connect our device if we found.

What according to
you makes you a good candidate for customer service or technical support
job?

I am good because I can handle all types of
users.

On a scale of 1 - 5 please rate your fluency in spoken
English

2